Questions and Answer
Problem classification
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How to handle a laser alarm?
Please contact your corresponding sales representative or technical engineer for support.
If you do not have their contact information, call +86-0755-29528181,email sales@jptoe.com, or submit the form on the “After-Sales Service” page,and our professional team will assist you.
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What to do if the laser is not emitting light?
First, ensure the laser beam path is unobstructed, then follow these steps:
1. Verify that the software settings are correct.
2.Check if the software shows any alarms.
3. Ensure external devices are properly connected.
4.Confirm that parameter settings are appropriate.
5.Use a multimeter to test the power supply.
If the issue persists, contact your corresponding sales representative or technical engineer for support.
If you do not have their contact information, call +86-0755-29528181, email sales@jptoe.com, or submit the form on the “After-Sales Service” page,and our professional team will assist you
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What should I do if the laser output becomes weak during operation?
If the laser experiences weak output during use, follow these steps:
1. Check if the output lens is dirty or damaged.
2. Ensure that the power settings are correct.
3. Verify that all external devices are functioning properly.
4. Adjust the machine height.
5. Confirm that the laser beam is unobstructed and the spot is round.
6. Try removing the red beam combiner lens, and replace the galvanometer or field lens if necessary.
For further assistance, please contact your corresponding sales representative or technical engineer.
If you do not have their contact information, call +86-0755-29528181,email sales@jptoe.com, or submit the form on the “After-Sales Service” page,and our professional team will assist you.
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How to handle abnormal laser operation?
Please contact your corresponding sales representative or technical engineer for assistance.
If you do not have their contact information, call +86-0755-29528181,email sales@jptoe.com, or submit the form on the “After-Sales Service” page,and our professional team will get in touch with you.
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How to handle adjustable or abnormal laser power issues?
If the laser power is abnormal, follow these steps:
1. After confirming that the laser and software are running correctly, verify that the software settings are accurate.
2. Check whether the laser and the 25-pin signal cable or control board are functioning properly.
3. Use the JPT-provided GUI software for testing.
If you require further assistance, please contact your corresponding sales representative or technical engineer.
If you do not have their contact information, call +86-0755-29528181, email sales@jptoe.com, or submit the form on the “After-Sales Service” page,and our professional team will assist you.
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What if the laser power drops after a period of use?
If power loss exceeds the normal range, please call +86-0755-29528181,email sales@jptoe.com, or submit the form on our “After-Sales Service” page,and our professional team will assist you.
