Questions and Answer
Problem classification
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What information is included on the laser nameplate?
The laser nameplate contains the brand, product model, SN, PN, production batch, company details, and other relevant information. This information can be used when submitting after-sales service requests, helping our sales or technical engineers provide accurate support and assistance.
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How can I obtain technical support?
Please contact your corresponding sales representative or technical engineer for assistance.
If you do not have their contact details, call +86-0755-29528181, email sales@jptoe.com, or submit your form via the “After-Sales Service” page. Our professional team will assist you.
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How can I purchase accessories or request a repair?
Please contact your corresponding sales representative or technical engineer for assistance.
If you do not have their contact details, call +86-0755-29528181, email sales@jptoe.com, or submit your form via the “After-Sales Service” page. Our professional team will assist you.
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How can I download the product manual?
You can contact your corresponding sales representative or technical engineer, or search for the relevant product manual in the “Downloads” section.
If you are unable to locate it, please call +86-0755-29528181, email sales@jptoe.com, or submit your form via the “After-Sales Service” page. Our professional team will assist you.
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How should I handle long-term equipment downtime?
If the laser will not be used for an extended period, we recommend the following maintenance steps:
1. Disconnect the laser from the power supply.
2.Use a clean, lint-free cloth to clean the lenses, and install protective covers after cleaning.
3.For certain water-cooled models, drain the cooling water from the pipes.
If you have any questions about these procedures, please contact your corresponding sales representative or technical engineer.
If you do not have their contact details, call +86-0755-29528181, email sales@jptoe.com, or submit your form via the “After-Sales Service” page. Our professional team will assist you.
